Terms and Conditions

1. Booking and Appointments

All bookings are automatically confirmed upon submission through our booking system.

By making a booking, you agree to attend your appointment at the scheduled time and date.

Please arrive on time for your appointment. Late arrivals may result in a shortened treatment time or rescheduling of your appointment.

2. Cancellation and Rescheduling Policy

We require at least 24-48 hours notice for any cancellations or rescheduling requests. Please do this direct on 07950991579

Cancellations or rescheduling requests made with less than 24 hours notice will result in a cancellation fee.

No-shows (failure to attend without notice) may result in a full treatment charge and may affect future booking privileges.

3. Payment Terms

Payment is due at the end of your appointment and must be made before leaving the salon.

We accept cash, bank transfer, and card payments.

All prices are quoted in GBP and include VAT where applicable.

No refunds will be given for completed services. If you are unsatisfied with your treatment, please speak to us immediately so we can address your concerns.

4. Health and Safety Requirements

Some treatments require completion of a consultation form before your appointment. This must be completed honestly and in full.

You must inform us of any allergies, medical conditions, medications, or skin sensitivities that may affect your treatment.

Patch tests may be required for certain treatments and must be completed at least 24-48 hours before your appointment.

You have the right to refuse or stop any treatment at any time.

5. Client Data and Privacy

We collect and store your personal information solely for booking and appointment management purposes.

Your data will not be shared with third parties without your consent, except where required by law.

We will keep your information secure and only retain it for as long as necessary for business purposes.

You have the right to request access to, correction of, or deletion of your personal data at any time.

6. Salon Policies

Please respect our salon environment and other clients by keeping noise levels appropriate.

Mobile phones should be on silent or switched off during treatments.

We reserve the right to refuse service if our policies are not followed or if behaviour is inappropriate.

7. Limitation of Liability

Karen Holmes Skin & Beauty will take all reasonable care during treatments, but cannot be held responsible for adverse reactions to treatments where full disclosure has not been made by the client.

Our liability is limited to the cost of the treatment received.

We recommend following all aftercare instructions provided to ensure the best results from your treatment.

8. General Terms

These terms and conditions may be updated from time to time. Continued use of our services constitutes acceptance of any changes.

These terms are governed by the laws of England and Wales.

If any part of these terms is found to be unenforceable, the remaining parts will continue to apply.

By booking with Karen Holmes Skin & Beauty, you confirm that you have read, understood, and agree to these terms and conditions.